Shipping & Exchanges
Shipping: We offer FREE standard shipping on all orders over $100 within the continental US. International and expedited shipping options are available and may be selected during the checkout process.
RETURNS & EXCHANGES If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund, not including original or return shipping.
How do I return a product?
Step 1: Call or email us Start your return by calling us at (609) 597-6628 or emailing us at info@PrincetonAV.com for an RMA# (Return Merchandise Authorization Number).
Step 2: Pack Carefully Please secure all returns and exchanges in the original manufacturer's packaging and box with all accessories and manuals. We recommend double boxing your return by securing the manufacturer's box inside of another box designed for shipping. A safely packaged and complete return is less likely to incur a restocking fee. Be sure to remove or cover any old shipping labels on the shipping box.
Step 3: Ship the item back to us Please ship your return to the address provided with your RMA#. We recommend using an insured and trackable shipping method as we cannot be responsible for anything lost or damaged on its way back to us. After your return is received, we'll refund your original payment method (less your original shipping and any return or restocking fees if applicable). Please allow up to two billing cycles for the refund credit to appear on your statement. Refunds are issued to the original method of payment within 3 days of return.
What if my product is damaged?
If your product arrives damaged, please call us right away at (609) 597-6628. Shipping damage must be reported within 2 business days of delivery before a replacement or refund can be issued.
Refused Shipments: Packages refused for any reason other than shipping damages will be subject to return fees.
Cancelled Orders: Once an order is shipped, it cannot be cancelled. Please contact us at 609 597-6628 for an RMA# (Return Merchandise Authorization Number).
Restocking Fees: In the event merchandise is not returned in its original condition or packaging, was previously installed, is missing parts, has a missing or different serial number from the one shipped, or is damaged during return shipment due to improper packing, a partial refund may be given or the return may be refused.